Refund Policy

Auto Drink Tap — Return & Refund Policy

Last Updated: 10-18-25

At Auto Drink Tap, we stand behind our craftsmanship. This Return & Refund Policy reflects our commitment to fairness, integrity, and customer satisfaction. We build with precision — and we handle returns the same way: clear, simple, and fast.

1. Scope & Applicability

  • This policy applies to physical goods purchased via our website unless otherwise specified.

  • Digital products, services, or custom orders may have separate terms (see Section 8).

  • Local consumer protection laws will always take precedence where they provide greater rights.

2. Return Window & Eligibility

You have 30 calendar days from the date you receive your order to request a return.

To qualify for a return, items must be:

  • Unused, unaltered, and in original condition

  • In original packaging with all tags, labels, and accessories included

  • Accompanied by proof of purchase (order number or receipt)

If more than 30 days have passed, we may decline the request or issue store credit at our discretion.

3. How to Initiate a Return

Email kevin@autodrinktap.com with subject line:
👉 “Return Request — Order #[Your Order Number]”

Include:

  • Your full name and order number

  • Reason for the return

  • Photos or video evidence if the product was defective or damaged

Once reviewed, we’ll issue a Return Merchandise Authorization (RMA) or provide the next steps.
After approval, you’ll have 10 business days to ship the product back.

4. Return Shipping & Costs

  • If the return is due to our error (wrong item, defect, or damage), we cover shipping.

  • For all other returns, you pay for return shipping.

  • Use a trackable and insured shipping method. We’re not liable for lost return packages.

5. Refunds, Credits & Exchanges

After receiving and inspecting your return, we’ll notify you of the approval status.

If approved:

  • Refunds go to your original payment method within 7 business days.

  • Original shipping charges are non-refundable.

  • For partial returns or items not in perfect condition, we may issue store credit instead.

For exchanges, simply process as a return and place a new order for the desired item.

6. Non-Returnable Items

We do not accept returns for:

  • Used or damaged items caused by misuse

  • Missing packaging or accessories

  • Final-sale or clearance items

  • Gift cards, consumables, or digital goods

  • Custom or personalized orders (unless defective)

If you believe your case qualifies as an exception, contact kevin@autodrinktap.com with detailed explanation and proof.

7. Late or Missing Refunds

If you haven’t received a refund yet:

  1. Recheck your bank or payment provider (processing can take several business days).

  2. If still delayed, email kevin@autodrinktap.com with your RMA # and we’ll trace it immediately.

8. Digital Products, Services & Custom Builds

Refunds for digital products, software access, or services may differ:

  • Typically 14-day grace period from purchase

  • No refunds once access is used or project work begins

  • For subscription services, you may cancel anytime; the change takes effect at the next billing cycle

Custom orders and prototypes are non-refundable unless faulty or materially incorrect.

9. Policy Updates

We may revise this policy to reflect operational or legal changes.

  • “Last Updated” date will always show the latest version.

  • We honor the policy in effect when your purchase was made.

  • Check back periodically for updates.

10. Our Promise

We exist to serve with excellence. If you ever experience an issue, we’ll resolve it with honesty, speed, and respect.
Email kevin@autodrinktap.com — and we’ll make it right.